Do I have to pay for Antenno?
No.
Antenno is totally free. There are no ads either. The cost is covered by the councils that use Antenno.
Download Antenno
Reports – from you, to us
Seen some graffiti in your neighbourhood, found a damaged footpath that needs repairs or noticed a tree that's about to come down? Take a pic and let us know. Antenno can be used as an easy way for you to tell us directly about anything that needs fixing in your community, or about any other Council-related issues.
Simply open the app, select 'Report it' and follow the on-screen prompts. No need to remember how to contact Council or figure out which part to contact. Just hit send and let our Customer Services Team take care of the rest.
You even have the option to provide us with photos if you want to.
For any urgent matters please phone our Customer Services Team on 07 838 6699 so we can respond immediately. Otherwise, your Antenno report will be reviewed and processed within one business day.
Notifications – to you, from us
Keeping up to date on what's going on in your community has never been easier.
Antenno sends notifications directly to your mobile device, removing the need for you to search for information or check multiple sources. And you're in control – you can choose which places and topics you receive notifications about, so we're not bothering you with updates that aren't relevant to you.
You can have multiple 'places' saved – which could be your home, workplace, your parents' home, rental property, your kids' school, church, gym, or more.
You can expect to see notifications from us on a range of topics including rubbish and recycling reminders, road closures and water restrictions. And if you're not interested in a topic anymore, simply turn off that notification.
Help and Support
For help and support for the mobile app, please contact the Antenno team at antenno.support@datacom.co.nz
FAQs
Do I have to log in and provide personal information?
No.
Antenno does not require you to log in or provide any personal details. All you have to do to start using Antenno is enter the addresses of places you're interested in (home, work, school, etc).
Does the app know my location?
No.
There is no location tracking. You need to enter the addresses of the places you want to receive notifications about. The only time the app will use your location is when you access the report function to tell us about something that needs attention in your neighbourhood.
Why do I have to save places as specific addresses? Why can't I save Hamilton as a pl
The aim of Antenno is to provide relevant information for places you care about. For example, it is unlikely that someone living in Glenview needs to be notified about a road closure in Rototuna North.
If it was broader, Antenno posts would start to resemble a social media feed that you need to sift through to find messages relevant to you. When something does come up that is relevant to the entire city, a notification will be sent out to everyone who has saved a place in Hamilton.
If I have multiple places saved, how do I know which place a notification relates to?
Each notification shows which of your saved places it relates to, by displaying the places' nickname at the top left.
Can I opt out of receiving notifications for certain topics or places?
Yes, each Antenno post has a small icon in either the bottom or top right of the screen with a speech bubble and cog. Selecting this icon will show you the topic and present you with various options for opting out.
Can I opt back into a topic that I have opted out of?
Not just yet, but you will be able to in the very near future.
For now, you will need to uninstall the app, and then install it again.
How does Hamilton City Council choose which notifications go to which devices or plac
When we have a notification to send, we assess which geographic areas within Hamilton would find the message relevant.
For example, as part of the new rubbish and recycling service, all residents will receive weekly collection day reminders via Antenno to help them remember which bins to put out for collection on the right day. However, residents will receive different messages on different days depending on where they are located within Hamilton.
How come I sometimes don't receive any notifications for a long period of time?
If there hasn't been any incidents or information relevant to your saved places you won't be sent any notifications. Don't worry – Antenno will let you know when something happens.
How come my friend got notified about our sports ground being closed, but I did not?
Your friend will have loaded the address for your sports ground into Antenno as a 'place of interest'. The only way to make notifications specific and useful is for user to enter the addresses places they are interested in hearing about into the app.
Why didn't I receive a notification about Wairere Drive being closed for resealing?
Because Antenno notifications are location specific, it can be tricky for Council to know how far to "cast the net" in terms of pushing out notifications. In cases like this, we could send a notification to all Hamilton app users, but it would only be relevant to some. In these circumstances we would use Antenno alongside our traditional methods of communication such as digital road signs and advertising.
How come notifications are sometimes delayed?
The app requires either a wifi connection or mobile data to receive notifications. If you are somewhere without wifi and don't have your mobile data on, you won't receive new posts until you are connected again.
Can I interact with posts from Hamilton City Council?
There are currently a couple of interaction options for any post you receive via Antenno. If you want to let us know that the post was useful you can 'Thank' us using the thumbs-up icon.
If you want to let a friend, who doesn't have the app, know about an Antenno post you can 'Share' it with them. There are multiple ways to share a post including text message, email and social media.
Future enhancements to Antenno will provide even more options for interacting with Hamilton City Council.
Why can't I find the address I want to save as a place?
The app uses Google as the source for its address data. This means that when Google Maps is updated with a newly created property address, the address will appear in Antenno. Antenno works by sending notifications to whichever parts of the city are relevant for that particular information, so an interim measure can be to find the nearest address that does appear in Antenno (or even a street name rather than a specific address, although if doing this we recommend you choose a short street). We suggest this because generally nearby addresses will receive the same notification.
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Last updated 6 July 2022