Step 1: YOU

1. Contact Noise Control

To complain about excessive noise, contact Noise Control 24 hours a day, seven days a week.

So we can assess its level, contact us when the noise is happening.

By phone

07 838 6699

2. Give us your details

We will use your details for our records only, these will not be shared.

3. Tell us where the noise is coming from

4. Tell us if our noise control officer can assess the noise from your property

For a more accurate assessment of how it affects you. 

A noise control officer assesses the noise and takes appropriate action. If the noise starts again, contact us and a noise control officer will revisit the address.

5. Let us know if you want to know the outcome

6. Phone us back after 30 minutes if the noise is still happening

For calls from 7am to 8pm. The 30-minute period helps reduce costs to ratepayers, as often the noise stops or decreases within 30 minutes. If another household complains about the same noise within 30 minutes of your call, we investigate without you phoning us back.

Step 2: Council

What you can expect from us

A noise control officer assesses the noise and takes appropriate action. If the noise starts again, contact us and a noise control officer will revisit the address.

Step 3: You

If a noise complaint is made about you

If you are the noise maker and your feel the complaint is unjustified, please contact us to discuss your concerns. ‚Äč

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Last updated 13 July 2022