If you want information that is not available on this website (including in responses to previous OIA/LGOIMA requests) or from staff, you can make an official information (OIA/LGOIMA) request.
Any individual, group or organisation can make an OIA/LGOIMA request. These requests are governed by LGOIMA and OIA Acts.
CCTV Footage Requests
In order for us to release this kind of information, we would require a complete Police Report with an accompanying police request for the footage. Alternatively, and more commonly, you can have your Insurance providers contact us directly for footage.
Please ensure that your Insurance provides a release form, signed by yourself, for this information.
This is required to ensure the privacy all parties involved is not infringed upon.
Until we receive this form, we are unlikely to be able to progress your request. If neither Insurance nor police have been contacted, we will assess your request on a case-by-case basis.
Note – CCTV Footage is only held for a maximum of 30 days from the date it was taken.
We may withhold information for specific reasons, and if we do, will explain why. The specific reasons are set out in the LGOIMA, and include to:
- protect peoples' privacy
- maintain legal privilege
- enable Council to carry out its commercial activities
- protect the safety of any person
- protect confidential or commercially sensitive information
- protect public health or safety.
STEP 1: YOU
What you need to know
Check if the information is publicly available
Before making an official information request, search this website to check if the information is already available.
There is usually no charge, but if a request is for a significant amount of information, or requires substantial collation and research, we may consider a charge.
Under the Ministry of Justice Charging Guidelines for OIA requests, you are entitled to one free hour and 20 pages of photocopying free of charge. After that, charges of $38 per 30 minutes, and 20 cents per page of photocopying applies. We may also recover any other actual costs, such as reproducing a photograph.
If you want your request to be treated as urgent, you must give reasons explaining the need for urgency.
STEP 2: You
STEP 3: COUNCIL
What to expect
We will acknowledge your request within three working days.
We'll advise you if a fee is involved before we begin working on your request, and you can continue, withdraw or refine your request. We may ask you to pay some or all of this fee in advance.
We'll provide the information you have requested as soon as possible (within 20 working days).
We'll also publish our response to your request on this website.
If your request involves a large amount of information, or requires us to consult with other parties, the timeframe for responding can be extended under the LGOIMA. In this case, we let you know within 20 working days why and how much additional time is needed.
If the information you want is held by another agency covered by the LGOIMA and we transfer your request to them, we let you know within 10 working days.
Review of decisions
If you are unhappy with a decision to withhold information, to charge you a fee, to extend the time frame on a request or you have concerns about how we have dealt with your request, you are able to have the decision investigated and reviewed by the Office of the Ombudsman.
Last updated 7 June 2022