High Water User Agreement

Water is a precious resource. Hamilton draws its municipal water from the Waikato River under a limited consent. To protect water security, Council needs to manage high-volume usage carefully. 

The HWUA helps Council: 

If you use more than 15m³/day, you’re required under the Three Waters Connections Policy to enter into an agreement. 

Do I need one? 

You need an HWUA if you: 

If you’re reducing water usage below this threshold, you may not need an agreement — contact our team to discuss. 

How to Apply 

✅ Step 1: Contact Us 

Email highwater@hcc.govt.nz to speak to a team member. We’ll advise which water allocation category applies to your activity. 

✅ Step 2: Submit Your Application 

Provide the required information about your site, water usage, wastewater, infrastructure plans, and any trade waste or stormwater elements. 

✅ Step 3: Review & Site Visit 

Council staff will review your submission and may visit your site. 

✅ Step 4: Council Decision 

If a new or increased water allocation is required, your application will go through Council approval. 

✅ Step 5: Agreement & Operation 

Once both parties sign the agreement, you’ll begin operating under the agreed terms — including water efficiency measures, monitoring, and reporting. 

What Information Do I Need to Provide? 

Your application must include details such as: 

💡 If you’ve already completed a Water Impact Assessment, this may help — our team can advise if further details are required. 

Costs 

You are responsible for: 

See: Fees and Charges | Hamilton City Council