Apply for a Network Access request | Hamilton City Council

Step 1: You

Understand what a Network Access request is

Scope and Permitted Activities

A Network Access Request (NAR) provides controlled access to IAWAI’s Three Waters network to enable investigation, design, maintenance, and construction activities. Depending on the scope of approval, access may include both non-intrusive and intrusive works.

Access will only be granted to suitably qualified and authorised persons and must be undertaken in accordance with all IAWAI standards, specifications, and approved traffic, safety, and environmental controls.

Permitted Activities

Subject to prior approval under an issued Network Access Request, activities may include, but are not limited to:

inspection and condition assessment of assets
collection of infrastructure and operational data
hydraulic testing, modelling inputs, and surveys
physical connection to the network (including tapping, service connections, and installations)
alteration, relocation, or removal of existing assets
excavation, construction, and installation works within the network corridor
operation of valves, hydrants, and associated fittings
planned shutdowns or service isolations (where separately authorised and coordinated)

Conditions of Approval

All approved activities must:

be explicitly detailed within the Network Access Request and supporting documentation
be carried out by appropriately qualified and IAWAI-approved contractors
comply with relevant IAWAI and Council standards, including IAWAI, health and safety, and traffic management requirements
be coordinated to minimise disruption to customers and network operations
include appropriate notification, contingency, and reinstatement plans

Exclusions

Where activities fall outside the approved scope, or where risks to network integrity or service continuity are not adequately managed, IAWAI reserves the right to require a separate application (e.g. Water Shutdown and Valve Operation Application) or to decline the request.

Step 2: Network Access request

Location of work

Site address

Please start typing the address and select from the list. Auto-fill or saved addresses will not activate the selection list

Work duration

Start date

Duration of work (hours/days)

Applicant details

Applicant name

Applicant contact number

Applicant postal address

Applicant email

Agent details

Agent details same as applicant?

Yes

Surveyor or engineer overseeing development

Agent name

Agent contact number

Agent email

Billing details

Billing details same as..

Applicant

Agent

Billing name

Billing address

Billing contact number

Billing email

Contractor details

Contractor details same as..

Applicant

Agent

Billing

Contractor name

Contractor address

Contractor contact number

Contractor email

Asset details

Work type

Intrusive

Non-intrusive investigation

Asset type

Compkey

Use this link to find the Compkey for the relevant asset. Click on the asset to retrieve the information.

Location

Supporting documentation

Please attach the following documents as appropriate for the work you wish to undertake.

Method statement (must include)
Standard Operating Procedure (preferable)
Environmental Controls
Confined Space
Consent to enter private property

Max file size: 300 MB; Allowed extensions: pdf,doc,docx

Service map showing impacted area

Max file size: 300 MB; Allowed extensions: pdf,doc,docx

Any additional documents (optional)

Max file size: 300 MB; Allowed extensions: pdf,doc,docx

Disclaimers and conditions

The user(s) must completely fill up this form, including the other form in the link (if applicable), and must submit at least five (5) working days prior the activity.

The user(s) must understand that this activity must be carried out in accordance with IAWAI codes of practice and standard operating procedures. In addition to complying with the requirements of these bylaws, they should also comply with other Acts, Regulations, bylaws, or relevant Codes and Standards.
The user(s) must identify the activity hazards and risks, and they should establish specific controls for each based on industry standard practices. Examples of items that need controls include bystanders, traffic, pedestrians, biological substances, gases (methane, hydrogen sulphide), animals, illegal substances, flooding, and any other hazards.
The user(s) must obtain all necessary approvals, permits and notifications before activity begins (e.g. approvals from HCC, WEL Network, WorkSafe, or traffic management approval).
The user(s) must ensure that the approved permit is always kept onsite and that all workers comply with IAWAI work site SOPs (e.g., identification).
The user(s) must immediately notify if any IAWAI assets are damaged during the activity. Please note that all costs associated with the repair will be recovered by IAWAI. Additionally, they should report any discovered blocked pipes, cracked manholes, or any irregularities with the assets.
IAWAI's approval is limited to authorizing access to its water, stormwater, and wastewater network, as specified in this application.
IAWAI's legal rights and power to approve or not approve are based on the By-Laws, Regional Infrastructure Technical Specifications (RITS), and/or the general law regarding the protection of its network, and/or liability by the company or any other person for damage, misuse, or interference with its network.
IAWAI has no liability to the company accessing the network, or to any other person in relation to the works carried out or any consequences of those works.
IAWAI Approval: Submission of this form does not constitute approval. All works must be approved by IAWAI prior to commencement.
Compliance: All works must comply with IAWAI standards, codes of practice, and relevant legislation.
Liability: The applicant and contractor are responsible for any damage to public infrastructure resulting from the connection works.
Inspection: IAWAI reserves the right to inspect the works at any stage and may require remedial actions.
Fees: Applicable fees and charges will be invoiced to the debtor specified in the billing details. Non-payment may result in delays or cancellation of services.
Privacy Statement: Information collected in this form will be used for the purpose of processing your application and may be shared with relevant departments or contractors.

Declaration

I have read, understand and will comply with the terms and conditions in this application and will only carry out work as per this approval. I am authorised to sign on behalf of the Applicant and Contractor and that all the information given in this application is true and correct. I agree to pay all applicable charges for the services indicated and accept the terms and conditions of this approval. The company has and follows health and safety procedures that comply with the requirements of the Health and Safety at Work Act 2015. All works will be carried out in accordance with HCC’s code of practice and standard operating procedures, without causing any damage to the network. By ticking this box, you declare that the information in this application is true and correct, and understand and accept the disclaimers and conditions listed above.

Confirm?

Submitter name

Step 3: IAWAI

What to expect from us

When processing your application we will:

After you submit your application, we will acknowledge receipt and begin assessing the information provided. If we need any additional details or clarification, we will contact you to discuss the application and any changes that may be required. Assessment timeframes will vary depending on the complexity of the request and the quality and completeness of the information submitted, however we will aim to respond to you within 5 working days. Once the assessment is complete, we will notify you of the outcome and advise you of any conditions or next steps.

Next steps

If approved, you will be asked to sign a legal declaration agreeing to comply with the terms and conditions and to only carry out the work as approved. We will provide information about any conditions that apply and outline what you need to do before work can begin. Please ensure that all approved plans, specifications and IAWAI requirements are followed throughout the project. If your application is declined, we will explain why and let you know what options are available should you wish to address the issues and submit a revised application.