Remember to:

  • Wash and thoroughly dry your hands or use hand sanitiser regularly
  • Sneeze and cough into your elbow.
  • Keep your distance from people you do not know.
  • Clean or disinfect shared surfaces often.
  • If you have cold, flu or Covid-19 symptoms, stay home and get a test.

The golden rules for orange

Wherever possible, we have contactless services available (e.g., Click and Collect at our libraries) so customers have the option of accessing services without entering facilities.

Face coverings

At our indoor facilities, you must always wear a face mask. Our staff are all required to wear face coverings too. This is to keep you, your whaanau and the community safe.

Why are face masks still needed at your facilities?

The Government guidance under the Orange setting is for face masks must be worn at public indoor facilities (e.g. the Museum, Libraries and main Council office). If you do not wear a mask, and do not have an official exemption card, you may be asked to leave. For more information on face masks, click here. 

Are masks needed at pools and sports facilities?

At our pool and sports facilities, a face mask must be worn in the reception and shared spaces - such as waiting in line at the café - however, we do not expect you to exercise with a face mask as it is not safe to do so. 

I can't wear a face mask – can I still access your facilities?

We recognise that some people may have an impairment, health condition, a physical disability or mental health reason which means wearing a mask isn't possible. These reasons are not always obvious or easy to explain. We also need to be mindful of the need to protect the health of staff and other members of the public at our facilities. For this reason, we ask that people with exemptions please provide evidence if requested by staff. To do this, use an official Communication or Exemption Card from the Government.  

If you do not wear a mask, and do not want/have an official exemption card, you may be asked to leave. 

How do I apply for a Communication or Exemption Card?

Currently, all customers are required to wear a mask or show an official Communication or Exemption card to access our indoor facilities.  

If you need a card and do not have one, we can help you apply for a card – just talk to one of our team. We are also able to show you alternative ways to access our services, for example click and collect services through our libraries.  

You can apply for these cards online through the Ministry of Health website. You can also request a Card by calling 0800 28 29 26 and selecting option 2, or by texting 8988. 

Physical distancing

To keep you and your whaanau safe from COVID-19, we encourage you to keep a 1m distance from people you do not know. There will be restrictions to the number of people allowed inside some of our facilities. This will be based on allowing 1m social distancing.

Stay home if you're unwell

It's important you stay home and get tested if you develop symptoms of COVID-19. Self-isolate until you receive a negative test to stop any potential spread of the virus. This is to protect the wider community.

Facilities and parks

Is everything open?

Yes

Our facilities – including Hamilton Zoo, Waikato Museum, pools, libraries and cemeteries – are open. However, there are extra safety measures in place to keep you, your whaanau and our community safe.

When entering a Council facility, you must wear a face covering indoors or in crowded places where physical distancing isn't doable.

Are the Hamilton Gardens open?

Yes.

They are open from 10am to 5pm each day. Vaccine passes are no longer required.

You are also required to wear a face covering inside our facilities, and we encourage you to wear one in crowded outdoor areas if it is difficult to physically distance. Staff and volunteers working are all vaccinated.

Is the Zoo open?

Yes.

The Zoo is open to visitors. Vaccine passes are no longer required, though there are restrictions on the number of visitors allowed inside at one time. This is to keep you, your whaanau, and our community safe.

We ask that all visitors 12 years and over wear a mask while visiting the Zoo, to help protect other visitors, our staff and our animals.

Find out more information.

Is the Museum, Artspost, and iSite open?

Yes.

They are open. Vaccine passes are no longer required, though there are restrictions on the number of visitors allowed inside at one time. This is to keep you, your whaanau, and our community safe.


You are also required to wear a face covering inside our facilities, and we encourage you to wear one in crowded outdoor areas if it is difficult to physically distance.

Are pools open to use?

Yes.

Our pools, gym, fitness classes and other services will be open to use.

We ask customers to wear a face mask in the reception and shared spaces – such as waiting in line at the café – however, we do not expect you to exercise with a face mask as it is not safe to do so.

We encourage our customers to shower at home. 

Find out more information.

Can I get a rates rebate if I don't use these facilities?

No.

Rates paid for facilities are fixed charges based on calculations for expenditure throughout the year. These rates are not targeted, and everyone pays the same rates for these services regardless if they want to use these or not.

Wherever possible, we have contactless services available (e.g., Click and Collect at our libraries) so customers have the option of accessing services without entering facilities.

Do I have to wear face coverings inside public facilities?

Yes.

Please wear a face covering when inside our facilities. Our staff are all required to wear face coverings, too. This is to keep you, your whaanau, and the community safe.  This is a condition of entry unless you have a health-related exemption.

If you have a health-related exemption, please let our staff know and make sure you have your exemption on-hand.

What about leased facilities?

Groups and organisations leasing Council's facilities will have their own plans and processes for keeping the community safe.

If you have questions about a specific organisation or community group leasing Council-owned building or land, get in touch with them to find out what precautions they're taking.

Are parks and playgrounds open to everyone?

Yes.

Parks and playgrounds are open even at red of the traffic light system. We encourage people to use our green spaces for fresh air and exercise.

We encourage you to maintain a 1m distance away from people you don't know to keep you, your whanau, and the wider community safe.

If you need help, you can call our Customer Services team on 07 838 6699. You can also email us on info@hcc.govt.nz or message us on Facebook.

Events and gatherings

Funerals and tangihanga

Can I visit my loved ones at Hamilton's cemeteries?

Yes.

Anyone is welcome to visit gravesites as they are open spaces. We encourage you to keep 1m distance from people you don't know, wear a face covering in crowded places, and stay home if you're unwell.

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Last updated 4 July 2022