Remember to:

  • Wash and thoroughly dry your hands or use hand sanitiser regularly
  • Sneeze and cough into your elbow.
  • Keep your distance from people you do not know.
  • Clean or disinfect shared surfaces often.
  • If you have cold, flu or Covid-19 symptoms, stay home and get a test.

The golden rules for red

Wherever possible, we have contactless services available (e.g., Click and Collect at our libraries) so customers have the option of accessing services without entering facilities.

Face coverings

Wearing a mask is a condition of entry unless you have a health-related exemption.

At our pool and sports facilities, we ask customers to wear a face mask in the reception and shared spaces – such as waiting in line at the café – however, we do not expect you to exercise with a face mask as it is not safe to do so.

At our other facilities, we ask customers to always wear a face mask when indoors. Our staff are all required to wear face coverings, too. This is to keep you, your whaanau, and the community safe.

If you have a health-related exemption, please let our staff know and make sure you have your exemption on-hand.

Physical distancing

To keep you and your whaanau safe from COVID-19, we encourage you to keep a 1m distance from people you do not know. There will be restrictions to the number of people allowed inside some of our facilities. This will be based on allowing 1m social distancing.

Stay home if you're unwell

It's important you stay home and get tested if you develop symptoms of COVID-19. Self-isolate until you receive a negative test to stop any potential spread of the virus. This is to protect the wider community.

Facilities and parks

Is everything open?

Yes

Our facilities – including Hamilton Zoo, Waikato Museum, pools, libraries and cemeteries – are open. However, there are extra safety measures in place to keep you, your whaanau and our community safe.

When entering a Council facility, you must:

  • Wear a face covering indoors or in crowded places where physical distancing isn't doable.

There will also be restrictions to the number of people allowed inside some of our facilities. This will be based on allowing 1m social distancing.

Are the Hamilton Gardens open?

Yes.

They are open from 10am to 5pm each day. Vaccine passes are no longer required.

There are also restrictions on the number of visitors allowed inside at one time. This is to keep you, your whaanau, and our community safe.

You are also required to wear a face covering inside our facilities, and we encourage you to wear one in crowded outdoor areas if it is difficult to physically distance. Staff and volunteers working are all vaccinated.

Is the Zoo open?

Yes.

The Zoo is open to visitors. Vaccine passes are no longer required, though there are restrictions on the number of visitors allowed inside at one time. This is to keep you, your whaanau, and our community safe.

We ask that all visitors 12 years and over wear a mask while visiting the Zoo, to help protect other visitors, our staff and our animals.

Find out more information.

Is the Museum, Artspost, and iSite open?

Yes.

They are open. Vaccine passes are no longer required, though there are restrictions on the number of visitors allowed inside at one time. This is to keep you, your whaanau, and our community safe.

You are also required to wear a face covering inside our facilities, and we encourage you to wear one in crowded outdoor areas if it is difficult to physically distance.

There are also no public events or venue hire available at red of the traffic light system.

Are pools open to use?

Yes.

Our pools, gym, fitness classes and other services will be open to use.

We ask customers to wear a face mask in the reception and shared spaces – such as waiting in line at the café – however, we do not expect you to exercise with a face mask as it is not safe to do so.

We encourage our customers to shower at home. 

Find out more information.

Can I get a rates rebate if I don't use these facilities?

No.

Rates paid for facilities are fixed charges based on calculations for expenditure throughout the year. These rates are not targeted, and everyone pays the same rates for these services regardless if they want to use these or not.

Wherever possible, we have contactless services available (e.g., Click and Collect at our libraries) so customers have the option of accessing services without entering facilities.

Do I have to wear face coverings inside public facilities?

Yes.

Please wear a face covering when inside our facilities. Our staff are all required to wear face coverings, too. This is to keep you, your whaanau, and the community safe.  This is a condition of entry unless you have a health-related exemption.

If you have a health-related exemption, please let our staff know and make sure you have your exemption on-hand.

What about leased facilities?

Groups and organisations leasing Council's facilities will have their own plans and processes for keeping the community safe.

If you have questions about a specific organisation or community group leasing Council-owned building or land, get in touch with them to find out what precautions they're taking.

Are parks and playgrounds open to everyone?

Yes.

Parks and playgrounds are open even at red of the traffic light system. We encourage people to use our green spaces for fresh air and exercise.

We encourage you to maintain a 1m distance away from people you don't know to keep you, your whanau, and the wider community safe.

If you need help, you can call our Customer Services team on 07 838 6699. You can also email us on info@hcc.govt.nz or message us on Facebook.

Events and gatherings

Can events go ahead?

Yes.

Events can go ahead at red. The event organiser and venue hirer can decide if they want to use the My Vaccine Pass for their event.

Council-run events no longer need My Vaccine Passes.

There can be up to 200 people (not including staff) in a defined space at a venue at any time, based on 1-metre physical distancing.

Read more about holding or attending an event at red.

Can large events continue in Hamilton?

Yes.

Any events over 200 people may need to be modified, postponed or cancelled. We recommend you keep an eye on event sites and social media or contact the event organiser for specific event updates.

Funerals and tangihanga

Can I visit my loved ones at Hamilton's cemeteries?

Yes.

Anyone is welcome to visit gravesites as they are open spaces. We encourage you to keep 1m distance from people you don't know, wear a face covering in crowded places, and stay home if you're unwell.

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Last updated 4 July 2022