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Every year, we reduce our hours over the Christmas and New Year period. Of course, many of our essential community services workers still work to keep our city running over the holidays.

Check out our full list of opening hours below. 

 

Hamilton City Council services 

Municipal Building Customer Services  

Closes at 3pm Friday 22 December 2023 and re-opens at 7.45am Monday 8 January 2024. 

Call Centre 

We will be answering phone calls (07 838 6699), email, and social media queries throughout. Any non-urgent enquiries can be sent to info@hcc.govt.nz or by using the Antenno app, however the response time may be delayed. 

Rubbish and Recycling 

Kerbside collections will be one day later than your normal collection day due to Christmas Day and New Year's Day.  

From Monday 25 December to Saturday 6 January, your household kerbside bins will be collected Tuesday to Saturday. Collections will resume as normal from Monday 8 January 2024.   

Lincoln Street Resource Recovery Centre 

  • Monday 25 December: Closed 
  • Tuesday 26 December: 9am – 4pm 
  • Wednesday 27 – Sunday 31 December: Normal hours resume 
  • Monday 1 January: Closed 
  • Tuesday 2 January: 9am – 4pm 
  • Wednesday 3 January: normal hours resume

Hamilton Organic Centre – Wickham Street

  • Monday 25 December: Closed 
  • Wednesday 27 – Saturday 31 December: 8am – 5pm 
  • Monday 1 January: Closed    
  • Tuesday 2 January: 9am – 5pm 

Lincoln Street Habitat for Humanity ReUse Store 

  • Monday 25 December: Closed 
  • Monday 1 January: Closed 

Property File requests 

After Monday 18 December, Property files may not be completed before Friday 22 December. Closed from 3pm, Friday 22 December and re-opens 7.45am, Monday 8 January. 

Land Information Memorandum (LIM) reports 

After Friday 8 December, LIM applications may not be completed before Friday 22 December. 

Between Friday 15 December and Monday 15 January, Express applications will not be processed. 

Closed from 3pm, Friday 22 December and re-opens 7.45am, Monday 8 January. 

Building Consenting 

With the festive season fast approaching, our statutory clock will stop on Wednesday 20 December. The 20-working day timeframe for processing a building consent or a code of compliance application restarts on 11 January. 

Throughout the holiday closure (22 December – 7 January), we’ll have a building inspector available for those who need inspections.

Planning Guidance – Resource Consents and Monitoring 

Closed from Friday 22 December and re-opens Monday 8 January. During this closedown period, no processing of applications will happen and processing timeframes are also stopped. 

Animal Education and Control 

Closed from 3pm on Sunday 24 December and re-opens Wednesday 27 December 2023. Closed from 3pm on Sunday 31 January and re-opens Wednesday 3 January.  

Animal Education and Control Officers are on duty throughout. On 25 December (Christmas Day), the on-duty officer will respond to urgent matters and public safety issues only. Call 07 838 6632 if you have any concerns. 

 

Visitor Destinations 

Hamilton Gardens (enclosed gardens) 

Closed from 3pm Sunday 24 December 2023 and re-opens with regular hours on Tuesday 26 December 2023. 

Hamilton Zoo 

Closed from 4.30pm Sunday 24 December 2023 (last admission at 3.30pm) and reopens with regular hours on Tuesday 26 December 2023. 

Waikato Museum, ArtsPost, and Hamilton i-SITE 

Waikato Museum closes at 3pm Sunday 24 December 2023 and will re-open with regular hours on Tuesday 26 December 2023. 

ArtsPost (including Hamilton iSITE) closes at 3pm Sunday 24 December 2023 and will re-open with regular hours on Tuesday 26 December 2023. 

 

Libraries 

All libraries are closed Monday 25 December and Tuesday 26 December 2023, and Monday 1 January and Tuesday 2 January 2024. 

Central Library, Chartwell, and Te Kete Aronui 

Closed from 3pm Sunday 24 December and re-opens Wednesday 27 December 2023. Closed from 3pm Sunday 31 December 2023 and re-opens Wednesday 3 January 2024. These libraries will be closing at 5.30pm during the holiday period.

Dinsdale 

Closed from 1pm Saturday 23 December and re-opens Wednesday 27 December 2023. Closed from 1pm Saturday 30 December 2023 and re-opens Wednesday 3 January 2024. 

Glenview, Hillcrest and St Andrews 

Closed from 1pm Saturday 23 December 2023 and re-opens Wednesday 3 January 2024. 

 

Pools 

Waterworld and Gallagher Aquatic Centre are closed on Monday 25 December. There are reduced hours for the holiday season.  

Learn to Swim classes finish Friday 22 December 2023 and start again Monday 22 January 2024. 

Waterworld 

  • Sunday 24 December: 9am – 5pm 
  • Monday 25 December: Closed 
  • Tuesday 26 December: 10am – 6pm 
  • Wednesday 27 – Saturday 30 December: Normal opening hours 
  • Sunday 31 January: 9am – 5pm 
  • Monday 1 January: 10am – 6pm 

Gallagher Aquatic Centre 

  • Sunday 24 December: 7.30am – 5pm  
  • Monday 25 December: Closed 
  • Tuesday 26 December: 10am – 6pm  
  • Wednesday 27 – Saturday 30 December: Normal opening hours 
  • Sunday 31 January: 7.30am – 5pm   
  • Monday 1 January: 10am – 6pm  

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